Email us
If you need support you can email us at production@torontomu.ca. This email account is monitored weekdays from 9 a.m. to 5 p.m. During operating hours we typically respond within an hour.
Be sure to include your course code and section, as well as a screenshot of the issue you’re having. On MacOS, you can screenshot with “cmd+shift+4”. On Windows, search for the “Snip & Sketch” tool.
Tutorials
If you’re looking for tutorials on various equipment and software available to students in The Creative School or enrolled in a Creative School course. Please visit the Nexus websites Tutorial section. You will need to sign in with your @torontomu.ca email account and password.
Adobe Creative Cloud Licences
To all graduating students, please note that as of April 30th your access to the Adobe Creative Cloud licence will end. As a result your Cloud storage space will be reduced to 2GB. There is a grace period of 30 days for which you can retrieve and backup your content and files.
Your account itself will not be removed, but once you graduate you will lose access to the Adobe Creative Cloud license provided by The Creative School. This means you will lose access to all Adobe Creative Cloud applications and your storage will be reduced from 100GB to 2 GB. Once your storage size has been decreased, the data lost cannot be recovered. It is recommended that you download any assets stored on your Adobe Creative Cloud account to prevent any data loss. Please note that this must be done manually yourself, as the Adobe Automated Asset Migration has been disabled by CCS.